Harry’s Cleaning – Terms & Conditions

These Terms & Conditions apply to all services provided by Harry’s Cleaning. By booking our services, you confirm acceptance of the terms below.

1. Applicability

These terms apply to all residential and commercial clients using Harry’s Cleaning services.

2. Quotations & Pricing

All quotations are based on:

  • The agreed service type

  • Property condition

  • Access

  • Cleaning frequency

Changes to service frequency or scope may result in a price adjustment.

Prices are structured around ongoing maintenance at 6- or 12-week intervals. If regular service is paused or significantly delayed, pricing may revert to our 12-weekly (one-off) rate.

We review pricing annually. Customers will be notified in advance of any changes.

3. New Customer Policy

We do not apply a first-clean surcharge.

To keep regular pricing fair, new customers are asked to commit to a minimum of three cleans.

If service is cancelled before three visits are completed, the final invoice will be adjusted to our 12-weekly (one-off) rate.

4. Cancellation & Rescheduling

We require at least 7 days’ notice to cancel or reschedule an appointment.

Cancellations made on the day of the scheduled clean may be charged in full, as we are unable to refill the slot at short notice.

Commercial contracts may be subject to separate agreed terms.

5. Access Requirements

Safe and clear access must be provided on the day of service.

If rear access is unavailable, we will clean accessible front windows only and the full price will still apply.

For safety reasons, we will not move heavy furniture, planters or equipment.

6. Weather Policy

We operate in most weather conditions, including rain and low temperatures.

Services may only be postponed in unsafe conditions such as:

  • High winds

  • Snow or ice

  • Severe weather warnings

If rescheduling is required, we will notify you as soon as possible.

7. Payment Terms

Residential clients: Payment is due within 48 hours of service completion.
Commercial clients: Payment terms are as agreed in writing.

Late payments may incur an administration fee, and services may be suspended until outstanding balances are cleared.

We recommend Direct Debit (GoCardless) for regular customers. Payments are only collected after the service has been completed.

8. Satisfaction Guarantee

If you are not satisfied with any aspect of the service, you must notify us within 48 hours.

We will return and rectify the issue free of charge.

9. Liability

Harry’s Cleaning accepts no liability for:

  • Pre-existing structural defects

  • Loose or poorly installed fittings

  • Degraded seals or fragile materials

  • Decorative window bars or trims becoming dislodged unless caused by negligence

Clients are responsible for informing us of any known issues before work begins.

10. Environmental Responsibility

We use purified water systems and biodegradable cleaning solutions where applicable.

All waste is disposed of responsibly and in accordance with regulations.

11. Risk Assessments

Some commercial or specialist jobs may require bespoke Risk Assessments and Method Statements (RAMs). Where required, additional site visits and documentation fees may apply.

12. Amendments

Harry’s Cleaning reserves the right to amend these Terms & Conditions. The latest version will always be available on our website.

Contact

📱 07493 440479
📧 info@harrys-cleaning.com